Return & Exchange
Return & Exchange Policy
Last updated: September 2026
Returns
Items purchased on our website may be returned within 14 days of receiving your order.
Refunds will be issued within 5 business days of receiving and inspecting the returned item, to the original payment method used at the time of purchase.
Conditions for Return
Items must be returned in their original packaging only, clean, in completely new condition, unused, and with all tags attached. Returns that do not meet these conditions will not be accepted.
To process your return, please provide your order confirmation or proof of purchase including the date, amount paid, and payment method.
Non-Returnable Items
The following items cannot be returned: socks, items removed from their original packaging, items purchased on sale or at a discounted price, and gift cards.
How to Return
Please contact our customer service team before sending anything back. Returns sent without prior approval will not be accepted.
Place the item back in its original box and wrap it securely on all sides with paper, a box, or a bag.
Once your return is approved, we will send you the return address by email. Return shipping costs are the customer's responsibility, unless the item arrived damaged, incorrect, or does not match your order — in which case we will cover the full return shipping cost.
We recommend using a tracked shipping service. Once the item is shipped, it is the responsibility of the carrier. Refunds will be issued regardless of whether the package is lost in transit.
Refunds are issued for the product price only. Original shipping costs are non-refundable. No restocking fees are charged.
Exchanges
We offer one exchange per order within 14 days of receiving your order, for a different size, color, or style.
To start an exchange, email hello@ebmini.net with your order number. The item must be returned in new condition in its original packaging with no signs of use. Return shipping is the customer's responsibility and must include a tracking number. Please ensure we confirm receipt of your return — tracking and delivery to our warehouse is the customer's responsibility.
If we sent the wrong item or size, we will cover all return shipping costs.
Order Cancellation
Cancellations are accepted as long as the order has not yet been dispatched. Please contact us as soon as possible with your order number. Orders that have already shipped can only be cancelled after delivery, subject to our return policy.
Refund Processing Time
Once we receive and inspect your return, your refund will be processed within 5 business days to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.
No Restocking Fee
No restocking fees are charged on any returns.
Non-Refundable Purchases
No refund will be issued for items purchased using gift vouchers, gift cards, or store credit of any kind.
Contact Us
EBMINI USA
Phone/WhatsApp: +1 (302) 694-2756
Email: hello@ebmini.net
Hours: Monday–Friday, 09:00–17:00 (IST)