Frequently Asked Questions

We have answered the most common questions below. Still need help? We are here for you.

General

EBMINI USA is a children's barefoot shoe brand. We design shoes that allow your child's feet to move freely — wide at the toe box, completely flat, and fully flexible.

We are available Monday through Friday, 9:00 AM to 5:00 PM EST. You can reach us by email or phone and we will get back to you as soon as possible.

Yes. Our website is secured with SSL encryption and all payment details are processed directly through secure payment providers. We do not store your payment information.

Simply click the "Unsubscribe" link at the bottom of any email we send, or contact us directly and we will take care of it right away.

Yes, simply send us an email at hello@ebmini.net and we will delete your account.

Orders & Shipping

No. You can check out as a guest without creating an account. However, having an account makes it easier to track your orders and view your purchase history.

Standard shipping is a flat rate of $5.99. Orders over $75 qualify for free shipping.

Orders are processed within 1 to 3 business days. After dispatch, delivery takes 2 to 6 business days. Total estimated delivery time is 3 to 9 business days from the date of order.

Once your order is dispatched, you will receive an email with a tracking number and a link to follow your shipment.

Contact us as soon as possible with your order number at hello@ebmini.net. If your order has not yet been dispatched, we will do our best to cancel it for you.

A confirmation email is sent automatically after your order is placed. Please check your spam or junk folder. If it is not there either, contact us and we will resend it.

Yes, we ship to all 50 states.

Returns & Exchanges

You can return items within 14 days of receiving your order, provided they are unused, unworn, and in their original packaging with all tags attached.

Email us at hello@ebmini.net before sending anything back. Returns sent without prior approval will not be accepted. Once approved, we will send you the return address by email. Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.

We offer one exchange per order within 14 days of receiving your order. Email us at hello@ebmini.net with your order details and the item you would like instead.

Yes. Socks, items removed from their original packaging, items purchased on sale or at a discounted price, and gift cards cannot be returned.

Please take a photo of the item and contact us immediately at hello@ebmini.net. In this case we will cover all return shipping costs.

Once we receive and inspect your return, your refund will be processed within 5 business days to your original payment method. Refunds cover the product price only and do not include original shipping costs.

Payment & Promotions

We accept all major credit cards, PayPal, and EBMINI gift cards.

At checkout, enter your discount code in the designated field and click apply. The discount will be applied to your order automatically.

The code may have expired, already been used, or may not apply to the items in your cart. Please contact us and we will look into it for you.

About the Product

Most shoes are designed to look good, not to support the foot. They compress the toes, raise the heel, and prevent the foot from moving naturally. Barefoot shoes do the opposite. They let the foot work freely, just like walking without shoes, but with protection.

A true barefoot shoe meets three criteria: a completely flat sole, a wide toe box that allows full toe splay, and flexibility in all directions. EBMINI meets all three.

EBMINI shoes are made from materials designed with your child's safety in mind. The shoe has a protective toe cap and strong grip on all surfaces, so your child can run, climb, and play with confidence.

Yes. The flexible sole and strong grip make them suitable for running, climbing, playing outdoors, and all everyday activities.

From the moment your child starts standing and taking their first steps. The earlier they start, the more naturally their feet develop.

Our shoes are made with quality materials and reinforced stitching designed to hold up through daily intense use.

Yes. Every product page includes a detailed size guide with step-by-step instructions for measuring your child's foot at home.

Still have a question?

We are here Monday through Friday, 9:00 AM to 5:00 PM EST